Advanced Air Ambulance Insurance

When it comes to navigating the complexities of your medical insurance coverage, Mercy Jets is the strongest patient advocate in the air ambulance industry. We will work with you and your provider to determining whether your policy covers air ambulance services.

When you don’t deal with medical insurance on a daily basis, things can get confusing. At Mercy Jets, we are your medical insurance company advocates. We will help you understand the coverage you have available and eligibility requirements to access those benefits. Also, as a leading advanced air ambulance provider, we’re always here to answer your questions as honestly and completely as we can.

No Smoke and Mirrors – Just Clear Answers

Mercy Jets avoids the “smoke and mirrors” act that some air ambulance providers use – especially when working with your insurance provider to secure benefits.

The Mercy Jets trained professionals understand that you need real information and clear answers when it comes to your air ambulance insurance coverage.

After reading through the following questions and answers, feel free to contact us with any additional questions you may have at 888.220.4590. We’re here to help.

Do I have air ambulance insurance and transport benefits within my insurance policy?

Most insurance policies that we evaluate do have air ambulance insurance coverage and benefits. However, it is not always clear as to how much coverage your medical insurance policy has and under what circumstances coverage is applicable.

Each insurance carrier and individual policy is different. Our team of insurance professionals and attorneys will look at the fine print to ensure that your insurance provider covers your medical transportation. This experienced team of insurance advocates will assist you at no charge.

Other advanced air ambulance providers may include this service for a fee or hide it in the total cost of the flight. Mercy Jets’ promise to you includes the FREE detailed evaluation of your benefits.

Will my insurance cover the cost of the flight?

The most honest answer to this question is “sometimes”. Various factors influence whether or not an insurance provider will cover costs for air ambulance services. Each situation comes with unique circumstances and considerations that often do not fit clearly within a given formula.

The best way to determine if you or your loved one’s insurance will cover costs associated with air medical transportation is to contact one of our nurse case managers at 888.220.4590.

There’s no obligation and you’ll get clear answers – no smoke and mirrors.

Do I need a Letter of Medical Necessity if I have coverage?

A Letter of Medical Necessity is a document where your doctor clearly states the need for your medical flight. Insurance companies sometimes require this document, depending on the contractual language within the insurance policy. We will read through all of this for you to determine if your insurance provider requires this document. If you do need it, we’ll even obtain the letter of medical necessity on your behalf.

How do I file the claims?

With Mercy Jets, you don’t have to file a claim. We do the work for you.

  • Our medical staff will coordinate with other medical professionals involved in your care to file all the necessary paperwork on your behalf.
  • Our medical insurance claims experts will submit and follow your claim, follow through and even fight to overturn any adverse determination.


  •  Claim submission for private insurance
  • Appeals by legal professionals
  • Peer-to-Peer reviews
  • Follow through to maximize your entitled benefit

Again, Mercy Jets is the strongest patient advocate in the air ambulance industry.  Contact our team of professionals to book your advanced air ambulance medical transport today.

Mercy Jets

Worldwide Air Ambulance
Safety, Comfort, Expertise
Complete Continuity of Care


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