Air Ambulance FAQ

The whole process was seamless… Mercy Jets organized everything & communications were excellent. They even arranged to return my rental car!

- Anne Harvey
Mercy Jets provides worldwide air ambulance medical transport services. We’re an industry leader when it comes to providing both emergency and non-emergency medical transportation. Whether you need short- or long-distance transport, you can count on Mercy Jets.

Our team is dedicated to focusing on what’s most important – you and your loved ones. Have questions about air ambulance transportation services? We developed this air ambulance FAQ to help you better understand what you need to know about professional air ambulance services.

Please know that our friendly and knowledgeable staff are always happy to assist you and answer any questions you may have. Feel free to call us toll free today at 888.220.4590 or +1.602.314.80.70 internationally and our expert staff will answer them all.

Here are some air ambulance Frequently Asked Questions (FAQs):

What makes Mercy Jets different than other providers?

What is an Air Ambulance

Why would I need an Air Ambulance

Can Mercy Jets provide international evacuations?

Who will provide medical care on an air ambulance flight.

What does Complete Continuity of Care mean?

What does bed to bed service mean?

What medications and medical equipment are on board the aircraft?

How much does an air ambulance cost?

What costs are included in your quote?

What forms of payment do you accept?

What are the alternatives to air ambulance transport?

Will my insurance cover the cost of my air ambulance transport?

What does 'medical necessity' really mean?

What will Mercy Jets do to insure my medical transport is covered?

How do I know I filed the correct paperwork for reimbursement?

What type of aircraft is best for my transport?

Who comprises the flight crew?

Can a family member or loved one travel with the patient?

How many pieces of luggage can we take with us?

Are meals or snacks available during the transport?

At Mercy Jets, we take pride in putting the health and safety of our clients and patients first. We keep in close contact with your family and physicians throughout the transport process. This keeps loved ones, case managers, and doctors connected each step of the way.

We hope you’ve found this FAQ helpful. If you still have questions, call us toll free today at 888.220.4590 or +1.602.314.80.70 internationally and our expert staff will answer them all.

Mercy Jets gives you the advanced air medical transportation you need.

Mercy Jets

Worldwide Air Ambulance
Safety, Comfort, Expertise
Complete Continuity of Care


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