Common Air Ambulance Questions

Common Air Ambulance Questions and Answers

medical_equipmentMercy Jets is an advanced air ambulance provider and air medical transport service that uses world-class medical jets and air medical transport crews that are accustomed to the complexities and nuances of providing air medical transport services. Common air ambulance questions and answers include:

How Much Does an Air Ambulance Cost?

You and your loved ones are the most important people in the world when you contract with Mercy Jets. We put your safety and health above all other objectives. It’s our goal to be the best advanced air ambulance provider in existence and to do so through quality air medical transport care.

“The Mercy Jets staff organized everything. They even arranged to return my rental car so I could be with my mother the whole time.”

- Anne Harvey

Here are some frequently asked questions (FAQs) about air ambulances:

What is an Air Ambulance?

An air ambulance is a business-class aircraft, such as a Lear Jet or Gulfstream which has had its interior reconfigured with medical equipment to allow us to provide you with the proper medical treatment while we transport you in the safest, quickest and most comfortable fashion available to you.

What Services are Provided?

Mercy Jets is here to help transport you in the quickest, safest and most effective way possible. We understand that your situation is unique and we work to coordinate your trip to fit your needs and that of your loved ones, from one bedside to another.

Mercy Jets will arrange all of your transportation needs, including coordinating ground transfers, customs (if necessary), arranging for family, friends and even pets. All you need to do is choose a receiving hospital, physician, time and date. Mercy Jets can even help you select the best facilities for you and your medical condition.

What does Complete Continuity of Care mean?

Mercy Jets provides the safest air ambulance transportation in the industry, by accompanying you during every stage of your journey. Our medical teams will meet you at the discharging facility, and accompany you until you reach your destination – not just the airport in the city, but to your room. It’s incredibly important to us for your medical care to be as seamless as possible when transporting you and ensuring the receiving facility receives all of your details upon your arrival.

Mercy Jets cares about you and your family. We offer our Complete Continuity of Care Promise and work hard to provide you with a quality experience.

How much notice does Mercy Jets need to arrange an medical flight transfer?

Mercy Jets flight coordinators and case managers are on call 24 hours a day, every day. We promise to relieve you of your burdens by meeting your transportation needs and acting on your behalf and with your best interests in mind in order to get you to your destination as quickly as possible.

Can family members or friends travel with the patient?

Absolutely! We even encourage it. At this critical time we understand your need to be around your loved ones, whether it be family, friends or even a pet. It’s our job to take care of you in the best possible manner available. The only limitation would be the size of aircraft used and the medical equipment needed to transport you safely.

Are there other options besides air ambulance that Mercy Jets can help me with?

Depending on the time available to transport you, we can assist in arranging other types of medical transportation and medical escorts as determined by your personal needs.


Mercy Jets

Worldwide Air Ambulance
Safety, Comfort, Expertise
Complete Continuity of Care


Mailing Address