What to Expect

Mercy Jets Air Medical Transport

What to Expect from Mercy Jets

Mercy Jets provides advanced air medical transportation services around the globe. We use world-class jets configured as intensive care units and outfitted with state-of-the-art medical equipment. Each patient is accompanied by a specially trained and fully credentialed medical team accustomed to the unique complexities associated with providing critical care during flight.

Mercy Jets provides critically ill or injured patients with unparalleled care. We handle all the details, so you can focus on your patient, your friend, your loved one.

Peace of Mind Starts with Mercy

At Mercy Jets, we provide incomparable service on the ground and in flight. We’ve developed a highly efficient, seamless process, making sure patients are comfortable and receive superior care. Our team accompanies you every step of the way:

Initial Arrangements

  • Beginning with that first phone call, we’re there to relieve your burden and concern. Our experienced and knowledgeable nurse case managers will listen carefully to you and begin to make arrangements on your behalf.
  • We coordinate all aspects of ground and air transportation, expertly handling each detail so that you medical transfer is seamless.
  • Our team communicates directly with the physicians and case managers at both the discharging and new facilities so we will fully understand your needs and condition.
  • We also communicate directly with the patient, patient’s family, or other loved ones, carefully answering any questions.

In Flight

  • Experienced, highly trained and credentialed medical flight crew will monitor and care for you with compassion and expertise, using state-of-the-art medical equipment and technology.
  • Experienced pilots fly aircraft maintained by FAA approved maintenance programs, while putting safety above all other objectives.
  • We will communicate with family members and others involved in the patient’s care throughout the flight, so they can monitor our progress toward the destination facility.

Always at Your Side

  • Your specialized team of medical insurance experts will advocate for your medical insurance rights to increase the chances of coverage.
  • We file all insurance claims for you and conduct follow through as well
  • Should it become necessary, your team will appeal denials and fight to overturn adverse determinations
  • We’ll work toward securing your insurance benefits for as long as necessary
  • We do more than simply provide safe, rapid medical transport. We give you peace of mind.

Peace of mind starts with Mercy Jets.

Mercy Jets

Worldwide Air Ambulance
Safety, Comfort, Expertise
Complete Continuity of Care


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