Insurance Assistance Q&A

Working with You and Your Insurance Company
Truthfully answering questions about air ambulances and your insurance

When you don't deal with medical insurance on a daily basis, things can get confusing. Mercy Jets is your insurance company advocate. We will help you to understand what is available, what is required and answer your questions as honestly and fully as we can. We avoid the "smoke and mirrors" act that some air ambulance companies employ, especially when it comes to your air ambulance insurance coverage, which may also be called medical flight insurance.

We understand that you are in need of help and real information about your insurance coverage. After reading through some basic information, feel free to contact us with any questions you may have.

Q. Do I have air ambulance insurance and transport benefits within my insurance policy?

A. Most insurance policies that we evaluate do have air ambulance coverage and benefits. However, it is not always clear as to how much coverage your policy has and what circumstances coverage is applicable. Each insurance carrier is different. Our team of insurance professionals and attorneys will look at the fine print to ensure that your insurance provider is covering your medical transportation . Our team of insurance advocates will assist you at no charge.

Other air ambulance companies may include this service for a fee or hide it in the total cost of the flight. Our promise to you includes the FREE detailed evaluation of your benefits by our legal and medical departments.

Q. Will my insurance cover the cost of the flight?

A. We have never met an insurance company that guarantees payment. If another air ambulance company tells you otherwise, we strongly suggest looking elsewhere. Mercy Jets assigns a special team that understands air ambulance insurance policies regarding medical transport.

At Mercy Jets, we assign a specific team of experts to advocate for your insurance rights, drastically increasing your chance of coverage. Your team will consist of at least one of each of the following:

• Nurse Case Manager – Experienced, licensed and certified nurse case managers who have previous experience working in insurance companies providing benefits for patients.
• Claims expert – Representatives with years of experience in coding, submitting, and following insurance claims and overturning adverse determinations made by insurance companies, especially with regards to medical flight insurance.
• Attorney – Licensed attorneys who will fight for your coverage rights and handle legal issues on your behalf, alleviating the need to hire a personal lawyer.
• Doctor – Board-certified doctors who support you as our patient and help with peer-to-peer reviews concerning professional medical opinions regarding your coverage.

Mercy Jets will act as your advocate for air ambulance insurance. These services are offered at no additional cost to you or your family.

Q. Do I need a Letter of Medical Necessity if I have coverage?

A. A Letter of Medical Necessity is a document where your doctor clearly states the need for your medical flight. Insurance companies sometimes require this document, depending on the contractual language within your insurance policy.

Q. Where can I find your team of professionals?

A. Our advocacy team is in-house and on staff to represent you during this difficult time.

Q. How do I file the claims?

A. You don’t have to.

• Our medical staff will coordinate with other medical professionals involved in your care to file all the necessary paperwork on your behalf.
• Our claims experts will submit and follow your claim, follow through and fight to overturn any adverse determination if there is one.

Benefits:

• Claim submission for private insurance
• Appeals by legal professioanls
• Peer to Peer reviews and private insurance carrier case mangers and physicians
• Follow through to maximize your entitled benefit

Mercy Jets is the strongest patient advocate in the air ambulance industry. Contact our team or professionals to book your Mercy Jets medical care transport flight today.